Foundite's laminated glass equipment is favored by French customers; its professional services create a model of international cooperation.
Accurately Insighting Needs, Customizing Solutions to Break Through
A French customer expressed a need for laminated glass equipment in their inquiry, but did not specify specific production parameters, glass specifications, or production capacity requirements. Faced with this potentially customized inquiry, Foundite quickly implemented a dual-track "business + technology" approach. Sales personnel reviewed basic information such as the customer's industry background and production scale, while technicians delved into the specific glass processing scenarios, including whether they involved processing special-shaped glass, requirements for interlayer adhesion, and desired automation levels for the production line.
After several rounds of detailed discussions, the team discovered that the customer was planning to expand into the high-end architectural glass market and required equipment that could not only laminate glass with thicknesses of 3-19mm but also process specialized materials like Low-E glass. Furthermore, they placed extremely high demands on the finished product's flatness and bubble-free rate. Based on this core requirement, Foundite's technical team prioritized key performance indicators, including heating and temperature control accuracy, pressure uniformity, and vacuum system stability, and recommended a suitable laminated glass equipment. The team also provided detailed specifications and a simulation of the processing results. This professional approach, focusing on needs, not products, immediately convinced the customer to sign up for the partnership.
Full-range support, extending service to the production end
After the equipment was delivered, Foundite didn't stop at just closing the deal. Considering the customer's potential unfamiliarity with the commissioning and operation of the new equipment, the technical team proactively provided remote guidance. They assisted the customer with post-installation parameter calibration via video link, provided specialized training on processing procedures for different glass materials, and developed a detailed daily maintenance manual.
One month after the equipment went into production, a sales representative conducted a follow-up visit, with customer feedback: "The equipment's stability exceeded expectations, and the finished glass fully meets our quality requirements for the high-end market." Even more satisfying for the customer was Foundite's commitment to 24/7 technical support throughout the equipment's lifespan. If complex issues arise, technicians are available on-site within 48 hours to assist with resolution. This service system, characterized by precise pre-sales coordination, professional guidance during sales, and comprehensive after-sales support, has ensured that the customer experiences value far beyond the equipment itself.
From the initial inquiry to the smooth commissioning of the equipment, Foundite's professional technical capabilities and attentive service have earned the recognition of its French customers. This is not only a successful international collaboration, but also a strong demonstration of Foundite's customer-centric philosophy. Going forward, Foundite will continue to deepen its presence in the laminated glass equipment field. By continuously upgrading technology and optimizing services, it will provide more tailored glass processing solutions to global customers, helping more companies achieve breakthroughs in the high-end glass market. Whether it's European architectural glass manufacturers or American automotive glass manufacturers, Foundite will become a solid partner in their market expansion with its reliable equipment quality and comprehensive, empowering services.
